This article describes the development and integration of systems to suppor
t investment decisions made by BT network planners. The first, designed by
the planners themselves, led to the development of a new decision model for
network planning. The system provides information on geography, revenue, f
orecasts, volumes, fault rate, spare network capacity and network capabilit
y. It has integrated reports from management information systems and applie
d intelligence to implement the planning rides and investment decisions at
local level.