The aim of this study was to identify needs for support and problems i
n the introduction of support to terminally ill patients and their car
ers. The design involved semistructured interviews with patients and c
arers as well as a survey of general practitioners' (GPs) views, and t
ook place in GP practices and homes of patients in Cambridgeshire. The
subjects comprised 43 terminally ill patients, 30 carers, 80 GPs and
13 of their GP partners. The main outcome measures were quantitative d
ata about additional help required and qualitative data on reasons for
reluctance to seek help. Needs for help with transport, personal care
and housework were identified. Carers may also need reassurance from
health professionals. The need for outside help may al times conflict
with the need to preserve independence, dignity and familiar aspects o
f life. Sometimes carers may feel that there is need for more help, bu
t that this conflicts with patients' wishes. There may also be relucta
nce to seek help because of a perceived lack of resources and professi
onals' time. In conclusion, an increase in services is necessary but n
ot sufficient to meet patients' needs fully. Services should be introd
uced in ways that help patients to preserve independence, dignity and
familiar aspects of life. The perception of accessibility to health pr
ofessionals may need to be improved. Carers' needs should be assessed
separately from patients' needs.