The purpose of this study was to characterize the barriers to tight control
of diabetes mellitus. The study collected data from multiple sources at a
primary health care clinic in an academic teaching hospital serving an urba
n population, including patients' charts, structured interviews with patien
ts, a survey of physicians' general perspectives and beliefs concerning dia
betes mellitus, and a physician's structured review of barriers to tight co
ntrol for individual patients. One hundred thirty five patients with schedu
led appointments were eligible for the study, of whom 94% had had a recent
hemoglobin A(1)C (HbA(1)C). Seventy seven of 88 patients (88%) who presente
d for their appointments consented to the interview, 48 of 50 providers (96
%) returned useable surveys, and providers completed individual assessments
for 96 patients (71%). Patients had a mean age of 61 years, an average of
7.60 diagnoses, and an average of 8.96 prescriptions. Their diabetes contro
l was less than ideal, with less than 15% having normal or near normal cont
rol and almost a quarter having poor control. Correlations of HbA(1)C with
age and show rate were seen. Physicians' assessments showed that motivation
and understanding of diabetes and compliance with diet and medications cor
related with diabetes control. Neither patient knowledge nor physician know
ledge appeared to be a problem, nor did either correlate with diabetes cont
rol. The number of barriers to control were many, with over half of the pat
ients having five or more barriers. Tight control of blood glucose is felt
to be an important aspect of quality care for diabetic patients. In this st
udy, a representative sample of diabetic patients had less than ideal diabe
tes control. This population was receiving their care in an urban setting a
nd had many comorbid illnesses and many barriers to control. Age, motivatio
n, understanding of the disease, show rate, and compliance with diet and me
dications had statistical correlations with diabetes control. In order to i
mprove the quality of care for diabetic patients, barriers to care must be
addressed.