Article argues that people who are unable to deal with their living situati
ons usually have a lack of capacity to assess and utilise possibilities tha
t are offered by the specialised welfare state services and benefits. This
is true in terms of understanding the welfare state programmes as well as i
n terms of defining individual priorities and selecting appropriate possibi
lities. Informal networks and specialised agencies can help these people to
utilise the welfare state programmes. The effective implementation and wor
king of these programmes depends on the quality of micro-social organisatio
n.