A framework for a dynamic organizational memory information system

Organizational memory information systems (OMIS) implement important aspect s of organizational memory with the aim of enhancing organizational effecti veness. We propose a 3-layered framework for a dynamic OMIS. The framework consists of a pragmatic layer to support the actual activity, a conceptual layer to store the concepts inherent in that activity, and a process layer to store the experience of performing that activity. Both the conceptual an d process layers represent organizational memory repositories in the form o f respective models. The implementation of OMIS assumes that any activity i s the instantiation of relevant conceptual and process models and includes the reuse of knowledge stored in association with those models. In this way , organizational memory is always mapped to current activity, and its adequ acy is constantly evaluated. This provides the potential for the models to evolve as a direct result of the current activity. A partial implementation of this framework to support epidemiological research is illustrated.