We examine nonlinear transformations of the forecast error distribution in
hopes of finding a summary error measure that is not prone to an upward bia
s and uses most of the information about that error. MAPE, the current stan
dard for measuring error, often overstates the error represented by most of
the values because the distribution underlying the MAPE is right skewed an
d truncated at zero. Using a modification to the Box-Cox family of nonlinea
r transformations, we transform these skewed forecast error distributions i
nto symmetrical distributions for a wide range of size and growth rate cond
itions. We verify this symmetry using graphical devices and statistical tes
ts; examine the transformed errors to determine if reexpression to the scal
e of the untransformed errors is necessary; and develop and implement a pro
cedure for the re-expression. The MAPE-R developed by our process is lower
than the MAPE based on the untransformed errors and is more consistent with
a robust estimator of location.