Changes in the banking sector - the case of Internet banking in the UK

Authors
Jayawardhena, C Foley, P
Citation
C. Jayawardhena et P. Foley, Changes in the banking sector - the case of Internet banking in the UK, INTERNET R, 10(1), 2000, pp. 19-30
Citations number
42
Categorie Soggetti
Information Tecnology & Communication Systems
Journal title
INTERNET RESEARCH-ELECTRONIC NETWORKING APPLICATIONS AND POLICY
ISSN journal
10662243 → ACNP
Volume
10
Issue
1
Year of publication
2000
Pages
19 - 30
Database
ISI
SICI code
1066-2243(2000)10:1<19:CITBS->2.0.ZU;2-P
Abstract
The Internet is gaining popularity as a delivery channel in the banking sec tor. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functi ons and Internet banking Web attributes. Internet banking renders location and time irrelevant, and empowers customers with greater control of their a ccounts. Banks achieve cost and efficiency gains in a large number of opera tional areas.