The emerging role of emotions in work life: an introduction

Research into the role that emotions play in organizational settings has on ly recently been revived, following publication in 1983 of Hochschild's The Managed Heart. Since then, and especially over the last five years, the te mpo of research in this field has stepped up, with various initiatives such as conferences and e-mail discussion lists playing significant roles. This Special Issue is another initiative in this genre. The six papers in the S pecial Issue were selected from forty submissions, and cover a wide range o f contemporary research issues. The papers deal with the relationship of mo od to job characteristics and to job satisfaction, manifestation of anger i n dyadic relationships, perceptions and effects of emotional labor, emotion al intelligence in selection interviews, and the effects of displays of sad ness and anger by leaders. In this introduction, we broadly introduce the t opic of emotions in workplace settings, summarize the six papers, and prese nt some directions for future research. Copyright (C) 2000 John Wiley & Son s, Ltd.