This paper summarizes the implementation and industrial experiences of a mo
del-based control and gas-leakage detection system in a coal injection plan
t. It describes how advanced control and monitoring can be implemented in a
n industrial environment while taking human-machine interface aspects into
consideration. The operation of the advanced and the conventional concept a
re compared regarding evaluation data, experiences and observations of oper
ators and maintenance personnel. It is shown that the advanced control and
monitoring system improves plant performance without disturbing routines in
plant operation and, moreover, is positively accepted by the plant operato
rs. (C) 2000 Elsevier Science Ltd. All rights reserved.