ISO 9000 certification as a chance for internal information and documentation departments

It becomes more and more necessary for companies today to undergo the ISO 9 000 series quality certification process - and this in all areas, from the production plants to the research laboratories, The customer requirements a re meanwhile so clear that companies can't bypass anymore this to some exte nt time consuming process. But the certification offers also a chance for i nternal information and documentation departments to set up new services in close cooperation with the quality responsibles. These services improve th e internal efficiency and yield at the same time important cost reductions.