Manufacturing change - The role of performance evaluation and control systems

This paper reports on research currently being undertaken into change in pe rformance evaluation and control systems. Case study research involving the use of repertory grids, in-depth interviews and observation has been under taken to examine the impact of these systems on behaviour and the Potential ly problematic nature of change in performance evaluation and control syste ms. This contrasts with previous research which has often assumed that such systems can be treated almost as easily manipulable independent variables The case study illustrates the ways in which performance evaluation and con trol systems provide a formative context which means that change can be dif ficult to achieve and requires an understanding of the cultural assumptions underpinning both current and desired systems.