Citation
R. Cross et L. Baird, Technology is not enough: Improving performance by building organizationalmemory, SLOAN MANAG, 41(3), 2000, pp. 69
Citations number
45
Categorie Soggetti
Management
Journal title
SLOAN MANAGEMENT REVIEW
ISSN journal
0019848X
→ ACNP
Volume
41
Issue
3
Year of publication
2000
Database
ISI
SICI code
0019-848X(200021)41:3<69:TINEIP>2.0.ZU;2-Y
Abstract
By nurturing five forms of knowledge retention, managers can build a collec
tive corporate memory that permeates processes, products, services, and eve
n distributed digital networks.