J. Luck et Jw. Peabody, Improving the public sector: Can reengineering identify how to boost efficiency and effectiveness at a VA medical center?, HEAL CARE M, 25(2), 2000, pp. 34-44
Reengineering is a widespread management technique, but few evaluations of
its application in health care, especially in public sector organizations,
have been reported. We conducted a reengineering analysis to determine if t
he method could identify how to improve the efficiency and effectiveness of
a VA medical center's primary care delivery system, We found that the reen
gineering method appears applicable in the institutional context of a publi
c sector teaching hospital.