A multi-level performance appraisal tool: Transition from the traditional to a CQI approach

The commitment of many health care organizations to Cal calls for the intro duction of tools, principles, and procedures to ensure that the performance improvement in all parts of the organization is initiated. In order to det ermine whether the desired performance standards are indeed being achieved on all organizational levels, it is necessary to apply a holistic performan ce appraisal tool that would allow for an assessment of the company's progr ess from multiple dimensions. This article details the design of the multil evel appraisal model, explicates where the evaluation errors may occur, and presents managerial implications for successful implementation of this eva luation tool.