Intelligent agents can be used as agents of organizational change. This pot
ential exists in the domain of accounting audit, where much of what is curr
ently done manually in batch mode could be done continuously and on-line. W
e discuss the use of intelligent Internet agents as a way of changing and e
xpanding audit practices in the virtual world. A quality/service framework
is presented that suggests ways that accounting firms can evolve in this er
a of on-line opportunities. The EDGAR Agent is presented as an example of a
n intelligent Internet agent that gathers financial information. The challe
nges involved in the development of the EDGAR Agent are analyzed, providing
insight into the practical aspects of agent technology designed for a spec
ific business domain. A test of the agent is presented, with comments and s
uggestions from financial practitioners that will be integrated into the re
search stream. (C) 2000 Elsevier Science B.V. All rights reserved.