Alcohol outlet workers and managers: Focus groups on responsible service practices

We conducted focus group discussions with managers, bartenders, waitstaff a nd security staff of on-sale, retail alcohol establishments (i.e., bars and restaurants). The purpose of the focus groups was to identify beliefs, att itudes, behaviors, and practices among management and staff to guide develo pment of training programs. Results indicate that, compared to management, staff had received more training and felt greater responsibility for patron behavior. Although staff wanted written establishment policies, few staff or managers indicated having such policies on file. Retail alcohol establis hments need manager training programs that emphasize policy development and enforcement.