OBJECTIVE: To examine factors associated with variation in the quality of c
are for women with 2 common breast problems: an abnormal mammogram or a cli
nical breast complaint.
DESIGN: Cross-sectional patient survey and medical record review.
SETTING: Ten general internal medicine practices in the Greater Boston area
.
PARTICIPANTS: Women who had an abnormal radiographic result from a screenin
g mammogram or underwent mammography for a clinical breast complaint (N = 5
79).
MEASUREMENTS AND MAIN RESULTS: Three measures of the quality of care were u
sed: (1) whether or not a woman received an evaluation in compliance with a
clinical guideline; (2) the number of days until the appropriate resolutio
n of this episode of breast care if any; and (3) a woman's overall satisfac
tion with her care. Sixty-nine percent of women received care consistent wi
th the guideline. After adjustment, women over 50 years (odds ratio [OR], 1
.58; 95% [CI], 1.06 to 2.36) and those with an abnormal mammogram (compared
with a clinical breast complaint: OR, 1.75; 95% CI, 1.16 to 2.64) were mor
e likely to receive recommended care and had a shorter time to resolution o
f their breast problem. Women with a managed care plan were also more likel
y to receive care in compliance with the guideline (OR, 1.72; 95% CI, 1.12
to 2.64) and have a more timely resolution. There were no differences in sa
tisfaction by age or type of breast problem, but women with a managed care
plan were less likely to rate their care as excellent (43% vs 53%, P < .05)
.
CONCLUSIONS: We found that a substantial proportion of women with a breast
problem managed by generalists did not receive care consistent with a clini
cal guideline, particularly younger women with a clinical breast complaint
and a normal or benign-appearing mammogram.