User acceptability - A critical success factor for picture archiving and communication system implementation

The Department of Diagnostic Imaging at the Hospital for Sick Children (HSC ), Toronto, implemented a picture archiving and communication system (PACS) during the last year. This report describes our experience from the point of view of user acceptability. Based on objective data, the following key s uccess factors were identified: user involvement in PACS planning, training , technical support, and rollout of pilot projects. Although technical fact ors are critical and must be addressed, the main conclusion of our study is that other nontechnical factors need to be recognized and resolved. Recogn ition of the importance of these factors to user acceptance and clear commu nication and consultation will help reduce negative user attitudes and incr ease the chance of a successful PACS implementation, Copyright (C) 2000 by W.B, Saunders Company.