The purpose of the study was to determine the frequency and causes of unsuc
cessful computed tomography (CT) transmissions in a filmless imaging depart
ment and to determine the added efficiency gains provided by the sequential
addition of modality worklist software and a major network upgrade. Prospe
ctive data on CT transmission error rates were recorded over an 18-month pe
riod. During the study interval, modality worklist functionality was added,
followed by a network upgrade. Failed transmissions were categorized as to
the source of the error (human v technical), and the specific problem enco
untered. Prior to the introduction of modality worklist software, the initi
al CT transmission failure rate was 7.6%, which was primarily the result of
human error (69%), in the form of data entry error. Upon the introduction
of modality worklist software, the transmission failure rate decreased to 3
.5%, with human error accounting for only 16% of all failed transmissions.
The subsequent addition of a network upgrade from shared Ethernet to switch
ed Ethernet further reduced the transmission failure rate to 2.0%, which wa
s believed to be the result of a reduction in the number of network collisi
ons. Other sources of failed transmission occur at the levels of the CT sca
nner (network interface card), picture archiving and communication system (
PACS)/hospital information system (HIS) interface, and modality gateway. Wh
en planning the transmission from film-based to filmless operation, one sho
uld consider various hardware, software, and infrastructural requirements t
o ensure successful PACS implementation. Software upgrades, in the form of
modality worklist software, serve to improve technologist productivity by m
inimizing data entry error. Infrastructural changes, in the form of network
upgrading, ensure proper dissemination of electronic data with decreased f
requency of network collisions. Collectively, these improvements lead to en
hanced transmission of digital images, resulting in productivity gains with
in the filmless CT department. Copyright (C) 2000 by W.B. Saunders Company.