Management issues in data warehousing: insights from the Housing and Development Board

Data warehousing has emerged as one of the most powerful tools in deliverin g information to users. In this paper, we examine data warehousing at the H ousing and Development Board (HDB), which is responsible for providing affo rdable, high-quality public housing to Singapore citizens. The HDB embarked on building a data warehouse because access to the diverse and large amoun t of data in its operational systems, was becoming increasingly cumbersome and time consuming. By building a data warehouse, the HDB aims to facilitat e users' access to corporate information for planning and decision making. The experiences and lessons learned from building a data warehouse at HDB a re discussed. (C) 2000 Elsevier Science B.V. All rights reserved.