The relationship between customer satisfaction and loyalty: cross-industrydifferences

Authors
Gronholdt, L Martensen, A Kristensen, K
Citation
L. Gronholdt et al., The relationship between customer satisfaction and loyalty: cross-industrydifferences, TOT QUAL M, 11(4-6), 2000, pp. S509-S514
Citations number
10
Categorie Soggetti
Management
Journal title
TOTAL QUALITY MANAGEMENT
ISSN journal
09544127 → ACNP
Volume
11
Issue
4-6
Year of publication
2000
Pages
S509 - S514
Database
ISI
SICI code
0954-4127(200007)11:4-6<S509:TRBCSA>2.0.ZU;2-G