The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark

Authors
Martensen, A Gronholdt, L Kristensen, K
Citation
A. Martensen et al., The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark, TOT QUAL M, 11(4-6), 2000, pp. S544-S553
Citations number
14
Categorie Soggetti
Management
Journal title
TOTAL QUALITY MANAGEMENT
ISSN journal
09544127 → ACNP
Volume
11
Issue
4-6
Year of publication
2000
Pages
S544 - S553
Database
ISI
SICI code
0954-4127(200007)11:4-6<S544:TDOCSA>2.0.ZU;2-1