The structural impact of total quality management on financial performancerelative to competitors through customer satisfaction: a study of Malaysian manufacturing companies

Authors
Agus, A Krishnan, SK Kadir, SLSA
Citation
A. Agus et al., The structural impact of total quality management on financial performancerelative to competitors through customer satisfaction: a study of Malaysian manufacturing companies, TOT QUAL M, 11(4-6), 2000, pp. S808-S819
Citations number
36
Categorie Soggetti
Management
Journal title
TOTAL QUALITY MANAGEMENT
ISSN journal
09544127 → ACNP
Volume
11
Issue
4-6
Year of publication
2000
Pages
S808 - S819
Database
ISI
SICI code
0954-4127(200007)11:4-6<S808:TSIOTQ>2.0.ZU;2-U