This paper describes an application of Case-Based Reasoning to the problem
of reducing the number of final-line fraud investigations in the credit app
roval process. The performance of a suite of algorithms, which are applied
in combination to determine a diagnosis from a set of retrieved cases, is r
eported. An adaptive diagnosis algorithm combining several neighbourhood-ba
sed and probabilistic algorithms was found to have the best performance, an
d these results indicate that an adaptive solution can provide fraud filter
ing and case ordering functions for reducing the number of final-line fraud
investigations necessary. (C) 2000 Elsevier Science B.V. All rights reserv
ed.