The promise of synergy is the prime rationale for the existence of the mult
i-business corporation. Yet for most corporations, the 1 + 1 = 3 arithmetic
of cross-business synergies doesn't add up.
Companies that do achieve synergistic success use a corporate strategic pro
cess called coevolving; they routinely change the web of collaborative link
s among businesses to exploit fresh opportunities for synergies and drop de
teriorating ones. The term coevolution originated in biology. It refers to
the way two or more ecologically interdependent species become intertwined
over time. As these species adapt to their environment, they also adapt to
one another.
Today's multibusiness companies need to take their cue from biology to surv
ive: They should assume that links among businesses are temporary and that
the number of connections - not just their content - matters. Rather than p
lan collaborative strategy from the top, as traditional companies do, corpo
rate executives In coevolving companies should simply set the context and t
hen let collaboration (and competition) emerge from business units.
Incentives, too, are different than they are in traditional companies. Coev
olving companies reward business units for individual performance, not for
collaboration. So collaboration occurs only when two business-unit managers
both believe that a link makes sense for their respective businesses, not
because collaboration per se is useful. Managers in coevolving companies al
so need to recognize the importance of business systems that support the pr
ocess: frequent data-focused meetings among business-unit leaders, external
metrics to gauge Individual business performance, and incentives that favo
r self-interest.