Patients' views of a new nurse-led continence service

This study used qualitative methods to assess patients' views of a new nurs e-led continence service that was being evaluated in a randomized trial as part of the Leicestershire Medical Research Council (MRC) Incontinence Stud y. The service was provided by a team of five nurses who had received a 3-mont h training programme on the assessment procedures and the evidence-based pr actice protocols. In-depth qualitative interviews were carried out by four trained interviewe rs with 23 respondents, seven male & 16 female (mean age 58 years), and wer e analysed using NUD*IST software. The main themes to emerge were related to the interpersonal skills and tech nical skills of the nurse and how these impacted on the effectiveness of tr eatment. An informal, friendly approach by nurses with good communication skills rel ieved patients' embarrassment and anxiety, giving them confidence and trust in the nurses, thus facilitating information exchange and effectiveness of care. Good communication skills conveyed the nurses' specialist technical skills and knowledge, encouraging patient compliance with treatments.