The purpose of this study was to investigate patients' experiences of care
in connection with hip fracture.
The care process was examined through non-participant observation, informal
field interviews and healthcare records.
The findings showed that many factors in the healthcare services directly o
r indirectly influence patients' perceptions of the quality of care. Some o
f these factors may depend upon a varying knowledge and empathy, while othe
rs are due to a lack of agreed protocols/procedures. Patients' needs with r
espect to pain relief and nutrition are discussed.