Veterinarians and their staff are likely to be more effective in managing t
he human side of veterinary practice in relation to the death of their pati
ents if they are aware of the needs of bereaved owners. This paper outlines
the process of grief, draws parallels with human loss and describes factor
s, including aspects of the human-animal bond, which may influence the owne
rs' reactions. It provides practical examples of empathic responses that wi
ll help to validate owners' reactions to the natural or assisted death of c
ompanion animals. Suggestions on managing staff stress are also presented.