When speakers initiate repair on the talk of co-participants in conver
sation, they may use repair initiation forms which locate the specific
source of trouble (the repairable) in the prior turn; alternatively,
they may select forms which treat the whole of the prior turn as in so
me way problematic. This paper explores the latter, i.e. 'open' forms
of repair initiation, e.g. 'pardon?', 'sorry?', 'what?' etc. The analy
sis here, of a corpus of instances of this kind of repair initiation i
n naturally occurring telephone conversations, focuses not on the repa
ir management sequence, but rather on the sequential environment in wh
ich 'open' class NTRI's are employed. It explores two environments in
particular, involving first an apparently abrupt shift in topic, and s
econd an apparently inapposite, or even disaffiliative, response by th
e other speaker. Analysis of these environments, and of the troubles i
n 'understanding' which may be associated with them, suggests that tro
ubles generating this form of other-initiated repair shade into matter
s of alignment or affiliation between speakers (and hence conflict in
talk). It also underlines how far 'understanding' is related to the se
quential organization of talk.