The intranet - an intrinsic component of strategic information management?

The purpose of this paper is to shed some light on the potential benefits t o be derived from intranets in terms of strategic information management. I t deals only with intranets and makes no comment on extranets. At present a number of organisations are involved in the development of intranets but l ittle is known as to their actual or potential value. There is clearly an e mergent danger of sub-optimisation along with a tendency to piecemeal, ad h oc development that precludes real-value additionality and corporate integr ation in strategic terms. There are a number of lessons to be learned, whic h must be collated so as to stimulate faster progression along the learning curve. This paper presents a case study of a high-profile organisation tha t can already demonstrate some of the pitfalls of intranet development and provides pointers as to how greater strategic value can be obtained in the future. A high level development model is proposed that can harness learnin g and knowledge from intranets as well as promoting their effective organis ational integration. (C) 2000 Elsevier Science Ltd. All rights reserved.