Service in the New Millennium

Authors
Bell, D
Citation
D. Bell, Service in the New Millennium, J INST BR T, 1, 2000, pp. 20-23
Categorie Soggetti
Information Tecnology & Communication Systems
Journal title
JOURNAL OF THE INSTITUTION OF BRITISH TELECOMMUNICATIONS ENGINEERS
ISSN journal
14705826 → ACNP
Volume
1
Year of publication
2000
Part
1
Pages
20 - 23
Database
ISI
SICI code
1470-5826(200001/03)1:<20:SITNM>2.0.ZU;2-L
Abstract
'The customer is always right' has been the common phrase for many years. N ow customer service has moved on to providing what the customers want at a price they are prepared to pay. Without excellent customer service, custome rs will look elsewhere.