Let's ask the homeless people themselves: A needs assessment based on a probability sample of adults

A probability sample of 301 homeless adults from Buffalo, NY, was followed over 6 months to document the utilization of a variety of community service s, examine services desired and identify factors associated with service ut ilization, preference, and satisfaction. The following needs were all rated as at least equally important as the need for affordable housing: safety, education, transportation, medical/dental treatment, and job training/place ment (most of these needs were also rated as difficult to obtain). Needs fo r formal mental health and substance abuse services were rated as relativel y unimportant and easy to obtain, and for those who actually used them, res pondents were often dissatisfied with them. Of 16 predictor variables exami ned in multivariate analyses, several showed consistent relationships with subsequent service use, preference, and satisfaction. Younger adults, perso ns of color, those with dependent children, and persons having fewer social supports reported less service utilization, less satisfaction with service s received, different perceived needs for particular services, and/or great er difficulty obtaining services.