Rebels, criticizers, backstabbers, and busybodies - Anger and aggression at work

There is an age-old business adage that says "85 percent of a manager's suc cess comes from the ability to deal with people." While dealing with a depa rtment full of different personalities is an on-going challenge. the changi ng nature of work has made working with people a much more complex problem. Some companies are fraught with stress, tension, anxiety. and low morale. Those factors can foster employees' feelings of helplessness, rage, despair , and anger. As a result, workers act out in a myriad of ways. Unresolved b ehavioral problems can turn into financial losses when angry employees turn into litigious employees. This paper will discuss the background leading t o these problems, characteristics of disruptive employees, the changing nat ure of the law, employment practices liability insurance, and what employer s can do to help.