Ma. Griffin et al., The contribution of task performance and contextual performance to effectiveness: Investigating the role of situational constraints, APPL PSYC, 49(3), 2000, pp. 517-533
Citations number
24
Categorie Soggetti
Psycology
Journal title
APPLIED PSYCHOLOGY-AN INTERNATIONAL REVIEW-PSYCHOLOGIE APPLIQUEE-REVUE INTERNATIONALE
Task performance and contextual performance are two distinct dimensions of
behaviour at work that can contribute independently to effectiveness outcom
es for organisations. Contextual performance is important because it repres
ents a type of behaviour that is largely under the motivational control of
individuals. Little research has addressed how the opportunity to engage in
contextual behaviours might be constrained by situational demands. This st
udy examined the contribution of task performance and contextual performanc
e to effectiveness in the work of air traffic controllers. As predicted, ta
sk difficulty moderated the relationship between contextual performance and
effectiveness. The results demonstrate that contextual performance does co
ntribute to effectiveness in technical domains, such as air traffic control
, and highlight the importance of assessing situational factors when assess
ing performance and effectiveness.