E. Azoulay et al., Half the families of intensive care unit patients experience inadequate communication with physicians, CRIT CARE M, 28(8), 2000, pp. 3044-3049
Objective: Effective communication of simple, clear information to families
of intensive care unit (ICU) patients is a vital component of quality care
. The purpose of this study was to identify factors associated with poor co
mprehension by family members of the status of ICU patients.
Design: Prospective study.
Setting: University-affiliated medical intensive care unit.
Patients and Methods: A total of 102 patients admitted to an ICU for >2 day
s.
Intervention: The representatives of 76 patients who were visited by at lea
st one person during their ICU stay were interviewed.
Results: Mean patient age was 54 +/- 17 yrs and mean Simplified Acute Physi
ology Score II at admission was 40 +/- 20. The representative was the spous
e in 47 cases (62%). Among representatives, 25 (33%) were of foreign descen
t and 12 (16%) did not speak French. Mean duration of the first meeting wit
h a physician was 10 +/- 6 mins. In 34 cases (54%), the representative fail
ed to comprehend the diagnosis, prognosis, or treatment of the patient.
Factors associated with poor comprehension by representatives included pati
ent-related, family-related, and physician-related factors. Patient-related
factors included age <50 yrs (p = .03), unemployment (p = .01), referral f
rom a hematology or oncology ward (p = .006), admission for acute respirato
ry failure (p = .005) or coma (p = .01), and a relatively favorable prognos
is (p = .04). Family-related factors were foreign descent (p = .007), no kn
owledge of French (p = .03), representative not the spouse (p = .03), and n
o healthcare professional in the family (p = .01). Physician-related factor
s were first meeting with representative <10 mins (p = .03) and failure to
give the representative an information brochure (p = .02). Moreover, after
the first meeting, caregivers accurately predicted poor comprehension by re
presentatives (p = .03).
Conclusions: Patient information is frequently not communicated effectively
to family members by ICU physicians. Physicians should strive to identify
patients and families who require special attention and to determine how th
eir personal style of interrelating with family members may impair communic
ation.