Analysis of travellers' satisfaction with transport chains

This paper focuses on the network character of a multimodal transport syste m in which interconnectivity is the key determinant of its performance, rel ative to unimodal transport opportunities. The emphasis is on the viability of chain mobility in public transport by analyzing the satisfaction of tra vellers on a transferpoint with respect to its accessibility, the parking f acilities offered and the schedule coordination in the central node. The st atistical analysis, based on individual, subjective responses on the perfor mance of two Dutch railway stations, enables to identify the degree of sati sfaction of various groups of travellers in regard to the performance of a multimodal network. This finding may prove to be useful for network operato rs who aim for complementarity or cooperation with unimodal transport syste ms.