Severn Trent Water has considerable experience in process modelling of acti
vated sludge systems. Using three case studies. this paper highlights some
of the pitfalls as well as the successes encountered in Severn Trent's mode
lling history. The three case studies highlighted show when modelling has p
roven to be a great success; when modelling would have worked had all the r
elevant information been known and included; and when modelling simply does
not appear to be the way forward. Reference is made to Minworth sewage tre
atment works serving Birmingham, the Milcote biological nutrient removal pl
ant serving Stratford-upon-Avon, and Toton wastewater treatment works servi
ng South West Nottingham. Alpha factors are shown as a key concern when pro
viding suitable information for process design, and the use of pilot work a
s a means of verifying and backing up model results is also highlighted.