What goes around comes around: The impact of personal conflict style on work conflict and stress

Citation
Ra. Friedman et al., What goes around comes around: The impact of personal conflict style on work conflict and stress, INT J CON M, 11(1), 2000, pp. 32-55
Citations number
79
Categorie Soggetti
Management
Journal title
INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT
ISSN journal
10444068 → ACNP
Volume
11
Issue
1
Year of publication
2000
Pages
32 - 55
Database
ISI
SICI code
1044-4068(2000)11:1<32:WGACAT>2.0.ZU;2-M
Abstract
Conflict styles are typically seen as a response to particular situations. By contrast, we argue that individual conflict styles may shape an employee 's social environment, affecting the level of ongoing conflict and thus his or her experience of stress. Using data from a hospital-affiliated clinica l department, eve find that those who use a more integrative style experien ce lower levels of task conflict reducing relationship conflict, which redu ces stress. Those who use a more dominating or avoiding style experience hi gher levels of task conflict, increasing relationship conflict and stress. We conclude that an employee's work environment is, in part, of his or her own making.