This paper illustrates the development of an analytical model for a communi
cation network providing integrated services to a population of mobile user
s, and presents performance results to both validate the analytical approac
h, and assess the quality of the services offered to the end users. The ana
lytical model is based on continuous-time multidimensional birth-death proc
esses, and is focused on just one of the cells in the network. The cellular
system is assumed to provide three classes of service: the basic voice ser
vice, a data service with bit rate higher than the voice service, and a mul
timedia service with one voice and one data component. In order to improve
the overall network performance, some channels can be reserved to handovers
, and multimedia calls that cannot complete a handover are decoupled, by tr
ansferring to the target cell only the voice component and suspending the d
ata connection until a sufficient number of channels become free. Numerical
results demonstrate the accuracy of the approximate model, as well as the
effectiveness of the newly proposed multimedia call decoupling approach.