Quality dimensions for school psychology services

Varying standards and quality among Norwegian school psychology services (S PS) have resulted in national SPS support and developmental programs. The p resent study aimed to reveal SPS quality dimensions to suggest a basis for development of service standards. Teachers (333) and administrators (136) r esponsible for corresponding cases referred to the SPS responded to a quest ionnaire including indeces of case service quality and collaboration betwee n schools and SPS. The statistical analyses included factor analyses and a multiple regression analysis. The data and results from an earlier study of parents' quality dimensions were included in an items analyses. The result suggests five central SPS quality dimensions: availability, participation, consideration, effectiveness and security. While effectiveness has the str ongest effect on the evaluation of case service quality both for parents an d school personnel, the dimensions have different significance for differen t consumer groups. Relations to general service quality dimensions and cons equences of the findings are discussed.