Technologies to allow users to collaborate together, independent of distanc
e, have been available for a number of years. However, the usage of these t
echnologies has remained limited even though companies have seen a steady i
ncrease in the need for communication between geographically dispersed staf
f As a result, more travel is required than ever before - with all its asso
ciated costs, both monetary and social This paper explores some of the reas
ons why eCollaboration has yet to deliver its full potential, and describes
a number of solutions which BT is developing to address these issues.