PURPOSE: The surgical treatment of fistula-in-ano frequently results in rec
urrence of the fistula or postoperative anal incontinence. Despite these pr
oblems, most patients are satisfied with the results of their surgery. To c
larify this apparent discrepancy, we attempted to identify factors that aff
ect patient's lifestyles and may contribute to their satisfaction. METHODS:
A questionnaire was mailed to 624 patients surgically treated for cryptogl
andular fistula-in-ano at the University of Minnesota during a five-year pe
riod. Three hundred seventy-five patients returned their questionnaires. Pa
tients who were followed up for a minimum of one year were included in this
retrospective study. Associations between postoperative complications and
patient satisfaction were identified by chi-squared tests and multiple logi
stic regression. Attributable fractions for patient dissatisfaction were ca
lculated using study population dissatisfaction rates. RESULTS: Patient sat
isfaction was strongly associated with fistula recurrence, difficulty holdi
ng gas, soiling of undergarment, and accidental bowel movements. Effects of
incontinence on patient quality of life were also significantly associated
with patient satisfaction as was the number of lifestyle activities affect
ed by incontinence. Patients with fistula recurrence reported a higher diss
atisfaction rate (61 percent) than did patients with anal incontinence (24
percent), but the attributable fraction of dissatisfaction for incontinence
(84 percent) was greater than that for fistula recurrence (33 percent). Pa
tient satisfaction was not significantly associated with age, gender, histo
ry of previous fistula surgery, type of fistula, surgical procedure, time s
ince surgery, or operating surgeon. CONCLUSION: Patient satisfaction after
surgical treatment for fistula-in-ano is associated with recurrence of the
fistula, the development of anal incontinence, and with the effects of anal
incontinence on patient lifestyle. In our series of patients treated mainl
y with laying open of the fistula tract, patients with fistula recurrence h
ad a higher dissatisfaction rate than did patients with anal incontinence.
However, because anal incontinence was more prevalent than fistula recurren
ce, a higher fraction of dissatisfaction was attributable to anal incontine
nce.