A test of Lundman's organizational product thesis with data on citizen complaints

Applying Lundman's organizational product thesis in explaining citizen comp laints against police use of excessive physical force, the current study te sts several hypotheses with a national data set Tobit regression analyses o f the data shore, that Lundman's thesis is partially supported. Both organi zational behavior and organizational characteristics are important covariat es of the complaint rate against police use of excessive physical force. Al though generalization is limited, police departments need to actively recru it more mature persons into the police force, reinforce field training offi cer programs, and continually provide more in-service training programs for its members if they are serious in reducing citizens' complaints.