DYNAMIC PROCESS MODELING FOR BPR - A COMPUTERIZED SIMULATION APPROACH

Business Process Redesign (BPR) projects are considered to be high ris k due to their high management complexity, enterprise wide impact, and steep project cost. This paper describes a technique that should redu ce that risk by developing a systematic process redesign method that w e call Dynamic Process Modeling (DPM). It integrates customer-oriented process modeling with computerized visual process simulation to promo te better understanding of the required process and determine its perf ormance through simulation of the proposed redesign alternatives prior to selection and implementation. We compare DPM with four other imple mentation-level process modeling methods using eight criteria to demon strate its effectiveness in a real-world hospital BPR case. (C) 1997 E lsevier Science B.V.