Some organizations provide a support infrastructure (e.g. information
centers) and training to assist end-users and boost the computer knowl
edge of their workforce, Here we explore the relationship between supp
ort infrastructure, training, various computer configurations, and the
computer literacy of work groups. Data were collected in a multi-year
study of 77 computer-using work groups; this included two interviews
with managers and two questionnaires completed by workers. Analyses sh
owed that none of the measures of training were associated with comput
er literacy and only one kind of infrastructure support was found to b
e related to computer literacy: obtaining information from a resident
expert in the work group. In contrast, many aspects of the configurati
on of the computer systems were associated with computer literacy. Imp
lications of these findings for the management of end-user computing a
re discussed. (C) 1997 Elsevier Science B.V.