Exploring new service models: Can consolidating public service points improve response to customer needs?

Authors
Flanagan, P Horowitz, LR
Citation
P. Flanagan et Lr. Horowitz, Exploring new service models: Can consolidating public service points improve response to customer needs?, J ACAD LIBR, 26(5), 2000, pp. 329-338
Citations number
8
Categorie Soggetti
Library & Information Science
Journal title
JOURNAL OF ACADEMIC LIBRARIANSHIP
ISSN journal
00991333 → ACNP
Volume
26
Issue
5
Year of publication
2000
Pages
329 - 338
Database
ISI
SICI code
0099-1333(200009)26:5<329:ENSMCC>2.0.ZU;2-I
Abstract
This article describes an experimental "integrated service point" that comb ines the desks and staff who perform reference and circulation at one of M. I.T.'s five main libraries. The Integrated Service Point concept was previo usly presented as "United We Stand, Divided We Fail?" at the April 1999 ACR L conference in Detroit.