This article introduces and develops a modeling framework for exposing risk
s in the form of human errors and adverse consequences in high-risk systems
. The modeling framework is based on two components: a two-dimensional theo
ry of accidents in systems developed by Perrow in 1984, and the concept of
multiple system perspectives. The theory of accidents differentiates system
s on the basis of two sets of attributes. One set characterizes the degree
to which systems are interactively complex; the other emphasizes the extent
to which systems are tightly coupled. The concept of multiple perspectives
provides alternative descriptions of the entire system that serve to enhan
ce insight into system processes. The usefulness of these two model compone
nts derives from a modeling framework that cross-links them, enabling a var
iety of work contexts to be exposed and understood that would otherwise be
very difficult or impossible to identify. The model components and the mode
ling framework are illustrated in the case of a large and comprehensive tra
uma care system. In addition to its general utility in the area of risk ana
lysis, this methodology may be valuable in applications of current methods
of human and system reliability analysis in complex and continually evolvin
g highrisk systems.