Measuring and reducing the national cost of non-quality

Management for the cost of non-quality is extended to the national level, t ogether with an extension of the notion of "cost of non-quality''. A guided national quality and productivity program may help the nation as a whole, as well as its individual organizations. An initial survey of the national cost of non-quality was conducted in Israel as a first step in creating a n ational effort to reduce poor-quality costs.