For more than twenty years, strong Fe II emission lines have been observed
in Active Galactic Nuclei and in particular in Narrow Line Seyfert 1 galaxi
es. A quick overview of the observations and of the models proposed to inte
rpret the Fe Il spectrum is given. The influence of atomic data and of phys
ical parameters are discussed, and it is shown that the strengths of the Fe
II lines cannot be explained in the framework of photoionization models. A
non-radiative heating, for instance due to shocks, with an overabundance o
f iron, can help to solve the problem. A comparison with other objects emit
ting intense Fe II lines favors also the presence of strong outflows and sh
ocks. We suggest some issues in the context of AGN evolution. (C) 2000 Else
vier Science B.V. All rights reserved.