Advice taking in decision making: Egocentric discounting and reputation formation

Citation
I. Yaniv et E. Kleinberger, Advice taking in decision making: Egocentric discounting and reputation formation, ORGAN BEHAV, 83(2), 2000, pp. 260-281
Citations number
39
Categorie Soggetti
Management
Journal title
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES
ISSN journal
07495978 → ACNP
Volume
83
Issue
2
Year of publication
2000
Pages
260 - 281
Database
ISI
SICI code
0749-5978(200011)83:2<260:ATIDME>2.0.ZU;2-K
Abstract
Our framework for understanding advice-taking in decision making rests on t wo theoretical concepts that motivate the studies and serve to explain the findings. The first is egocentric discounting of others' opinions and the s econd is reputation formation for advisors. Advice discounting is attribute d to differential information, namely, the notion that decision makers have privileged access to their internal reasons for holding their own opinion, but not to the advisors' internal reasons, Reputation formation is related to the negativity effect in impression formation and to the trust asymmetr y principle, In three studies we measured decision makers' weighting policy for advice and, in a fourth study, their willingness to pay for it. Briefl y, we found that advice is discounted relative to one's own opinion, while advisors' reputations are rapidly formed and asymmetrically revised. The as ymmetry implies that it may be easier for advisors to lose a good reputatio n than to gain one. The cognitive and social origins of these phenomena are considered, (C) 2000 Academic Press.